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UserZoom

UserZoom

Overview

Recent Reviews

Really good!

10 out of 10
March 15, 2020
Incentivized
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Lee Preston | TrustRadius Reviewer
Lee Preston
Conversion Rate Optimisation Consultant
Worship CRO (Marketing & Advertising, 1-10 employees)
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Pricing

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UserZoom

UserZoom

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is UserZoom?

UserZoom Competitors

UserZoom Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(123)

Attribute Ratings

Reviews

(1-5 of 5)
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May 05, 2023

An excellent tool to assist research

Lee Preston | TrustRadius Reviewer
Lee Preston
Conversion Rate Optimisation Consultant
Worship CRO (Marketing & Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use UserZoom mostly for:
- Running unmoderated user testing sessions for client's websites
- Gathering feedback on designs / concepts / journeys / prototypes / information architecture, like I would via UsabilityHub
Pros and Cons
  • Easy to use & a good interface
  • Allows us to research more because it's got a few bits included in their plans
  • Gets good, reliable results when we use it
  • It can take longer to source participants than other platforms
  • It's quite expensive and needs to be used a lot to justify this
  • Some parts of the interface can be a little much for a simple task
Likelihood to Recommend
It's well suited for a larger organisation that wants a tool that allows them to easily research ideas / journeys combining a few methodologies in one, that multiple teams can have access to and research without extra costs involved
Most Important Features
  • Unmoderated user testing
  • Gathering feedback on designs
  • Testing navigation
Return on Investment
  • Relatively quick to gather finding
  • Helps teams to validate ideas for greater success
  • Stop launching half-thought ideas
Alternatives Considered
Client selected it due to how they used it, pricing, and what it could do for them. It's about the same as these other tools but UsabilityHub let's you run multiple types of task in one test, and UserTesting still has a bigger panel I think
Other Software Used
March 16, 2020

UserZoom is a Fantastic Platform for Capturing End-User Insights!

Joshua Melder | TrustRadius Reviewer
Joshua Melder
Customer Account Manager
Quad (Printing, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our own customer-facing tools in order to better the overall experience of our internal products. UserZoom gives us the ability to perform a wide variety of tests and come away with constructive feedback that helps us better recognize the advantages and gaps that we have in our own platforms. UserZoom is great because it gathers unbiased testers and provides a platform to create, host, and record feedback in real time.
Pros and Cons
  • Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
  • Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
  • It is relatively easy to add and edit tasks for users.
  • The user-interface does feel a bit dated at times.
  • We have encountered some issues when a participant is using dual monitors.
  • We have had some participants inform us that external links have caused issues on UserZoom.
Likelihood to Recommend
UserZoom is very capable of creating a space for a UI team to ask important questions about the usability of a product. The wide number of test options is definitely a strength of the platform as a whole. Teams can create forms, click-tasks, surveys, browser sharing experiences (and more) in order to search for their desired customer insights. While the number of testing styles is robust, I would recommend the platform continue to update its own UI in order to stay up to date with other testing platforms on the market. Overall, I would highly recommend the platform as a tool to help better understand how applications are perceived by user-audiences first hand.

Return on Investment
  • Valuable UI feedback that has fostered better relationships with clients.
  • Decreased number of helpdesk requests relating to UI problems.
  • The ability to utilize participant data to support conclusions and best practices.
Alternatives Considered
I have used quite a few UI testing platforms and have found that UserZoom performs relatively well compared to them all. Each testing platform has its own unique strengths and weaknesses. However, UserZoom is probably the platform with the broadest scope and range of testing options at scale. While I would recommend the platform for its variability, I would definitely recommend they continue expanding and improving their own UI experience in order to keep up with platforms like UserTesting an WalkMe.
Support Rating
9
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Other Software Used
February 15, 2019

UserZoom: To Make Your Customer Experience As Great As Your Product!

Jackie Bassett | TrustRadius Reviewer
Jackie Bassett
NEJM Insights Council
NEJM Group (Hospital & Health Care, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have used UserZoom for end-user experience testing, most often to test CPG websites. What's most important in these scenarios is a seamless experience, of course. Utopia for consumers is when they can so readily find exactly what they are looking for/something they weren't looking for but now want and that the journey to purchase is seamless and fast! That takes a lot of testing, retesting and retesting! So the testing tool needs to be just as seamless an experience.
Pros and Cons
  • CPG online shopping experience testing: path to purchase (and everything in between) capture is excellent
  • Consumer demand validation: can add surveys and capture key quantitative metrics of a large number of actual users (unbiased human testers) all quite easily.
  • Ease of use encourages experience testing far earlier in the product development cycle (test early, test often, change according to authentic measurable results, etc.).
  • The more depth and agility that any UX tool offers, the more successful the offering being tested will be in the marketplace. Therefore we suggest never putting a ceiling on UX testing capabilities.
  • In the early days of our using UserZoom, our own UX with the tool was a bit of a challenge, but it's become far more user-friendly since then.
Likelihood to Recommend
A classic example was when a major retailer in a fiercely competitive sector (fashion) asked us to test their new site (before launch). We agreed to shop for three very specific items and match the items for style amongst "suggested goes with" items in very specific sizes. The experience was a 9 out of 10. What we were able to find was the final step (actual purchase) was far too complex. UserZoom was a great tool that captured the issue and turned the launch into a great success.
Return on Investment
  • A must-have tool for any CPG UX website/path-to-purchase testing!
  • App testing: easy enough to work with that there's no excuse for not testing early and often.
  • Not inexpensive, but every great product must have as equally a great user experience designed in!
Alternatives Considered
Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Other Software Used
January 31, 2018

Good, UI could use updating

AP
Andres Podesta
Principal, Web design and Usability
Herbalife International (Health, Wellness and Fitness, 1001-5000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the application mostly to do remote un-moderated task-based usability testing, and one of the main reasons we got UserZoom is because it allows you to set up the tests but use your own participants. This is something we need because our users are "members" and not regular consumers. Currently, it's only being used in my department (UX).
Pros and Cons
  • Their support team and customer service are very good, all staff is very knowledgeable and friendly.
  • Most testers we've used from their supplied tester panel, although it was not many, were pretty good at vocalizing during the test and expressing their opinions.
  • The user interface is pretty bad, looks dated and it's not very intuitive.
  • The task-based remote un-moderated tests have also a UI problem, it uses browser windows being repositioned and has some issues with dual monitors and passing the browser's approval to use the cam and mic.
Likelihood to Recommend
Not a lot of services out there offer the remote, UN-moderated task-driven testability. The application works well for this, but the UI could use some improvement.
Return on Investment
  • Validate suspected usability issues by having users validate our hypotheses
  • Provide a starting point to build a usability testing department, part of the UX department
Alternatives Considered
I have not used similar apps yet
July 26, 2014

Useful tool, great support team

Verified User
Vice-President in Research & Development
Internet Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, and helped assess it for purchase for our team. We used UserZoom to assess online and mobile experiences, when we needed the quantitative sample to assess the overall performance etc.... which is hard to do in a lab or other means. Later on we also used it to conduct simple surveys as well as tree testing, card sorting, and even used it to track performance when conducting qualitative usability tests in the lab. I also conducted an intercept survey using UserZoom when the company launched a new mobile design, so that we could capture the feedback of our pilot participants.
Pros and Cons
  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
  • There is some learning curve with the study programming aspect.... however, once you get the hang of it, it's pretty easy.
  • There is some limitations with what you can do... mainly because the study programming follows a linear model, and although there's logic that you can manipulate, I found some limitations (but never enough to cancel my study or look for an alternate due to methodology issues). The good news is that UZ also makes continued improvements in these areas as well... so I am expecting them to continue to look at this as well.
Likelihood to Recommend
It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.
Return on Investment
  • Better user experience
  • Means to measure the designs in quantitative way
  • An array of methodologies supported by the tool
Likelihood to Renew
10
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year.
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